Zesco's digital app in upswing

Zesco's digital app in upswing

Zesco's digital app in upswing

Zesco’s digital app in upswing

OVER 10,000 Zesco customers have accessed the online app which was launched two months ago, as the power utility company introduces a new initiative for clients without internet connectivity.

Zesco Managing Director, Victor Mundende, said the company's agenda was continued innovation in the provision of its services to enhance efficiencies and reliability.

Mr Mundende said the mobile app launched two months ago has been well utilised by ZESCO customers with over 10,000 users accessing the application.

He said this yesterday in a speech read on his behalf by Zesco Senior Corporate Manager, John Kunda, at the launch of the new initiative called the Unstructured Supplementary Service Data (USSD).

"I am delighted to say that this app had been working to our expectations in light of the feedback we have received from well over 10,000 users," he said.

Mr Mundende however said this application was only accessed by customers with smartphones.

He said Zesco had therefore launched a new USSD application for customers without smart phones.

Mr Mundende explained that the USSD was a text driven technology that allowed customers to access selected services directly from their cell phones.

This, he said, was a service that would provide instant answers to queries leading to reduces need for physical interactions of calling the customers center.

"Our desire is to continually capitalise on the use of technologies to make it easy for our customers to access information interact with us and to enhance customer experience," Mr Mundende said.

Zesco Director Commercial and Customer Services, Chiti Mataka, said the company's desire was to ensure that it's over 1.2 million customers has access to the technically driven apps.

"It is subject to continued improvement. We are going to have a programme of interaction with customers and various stakeholders so that we can see how we can continually improve this service to encourage more customers to come on board.

"Right now we are just about 10,000. We would like to be talking about 20 -30,000. Our entire customer base is over 1.1 million as we speak. We would like to move as many customers as possible to this digital environment," Mr Mataka said.

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